APCC Findings report: Victim hub landscape review

This document provides a landscape review of the victim hub model, presenting a summary of different approaches to victim hubs. The review concludes with a repository of information on each victim hub across England and Wales. 

Summary

The APCC Victim Hub Landscape Review provides an in-depth analysis of victim hub models across England and Wales. Victim hubs serve as a central point for providing emotional and practical support to victims of crime, facilitating streamlined services and improving victim outcomes. The review assesses various approaches to victim hubs, identifies best practices, and compiles a repository of victim hubs currently in operation.

Key findings

Methodology

• The review engaged with all 43 police force areas in England and Wales.
• Surveys and qualitative feedback were gathered from OPCCs, third-sector organizations, and government departments.
• Data collection involved direct engagement, face-to-face meetings, and regional discussions.

Objectives of Victim Hubs

• Supporting victims to cope and recover through practical and emotional aid.
• Providing a victim-focused service that tailors support to individual needs.
• Streamlining access to support services through a coordinated system.
• Offering a single-entry point (“one front door”) for victims to access support.
• Extending services to victims who have not reported a crime.

Criteria for Victim Hubs

• Referral Process: Streamlined referrals through automated processes.
• Multi-Agency Collaboration: Co-location and strong partnerships with support organizations.
• Single Point of Contact: Dedicated case officers assigned to victims.
• Data Sharing Agreements: GDPR-compliant systems for seamless victim support.

Repository of Victim Hubs

The report provides a repository of 19 victim hub models, highlighting the diverse approaches taken across England and Wales. Each hub is assessed on its structure, funding, referral pathways, and service delivery.

Some notable victim hubs include:

• Lighthouse Victim Care (Avon and Somerset) – A police-led model co-located with victim support organizations.
• Bedfordshire Victim Care Services – An in-house OPCC model offering individual tailored support.
• Goleudy Victim and Witness Care (Dyfed Powys) – Integrated with Witness Care for comprehensive victim support.
• Victim Care Merseyside – Operated by Merseyside Police but structured as an independent unit.
• Compass House (Kent) – A co-location model supporting multiple victim services while maintaining their independence.