Privacy and cookie policy

This website is owned and operated by The Association of Police and Crime Commissioners (“The Association of Police and Crime Commissioners”, “our”, “we” or “us”). The Association of Police and Crime Commissioners is the controller of all personal information collected on this website. The Association of Police and Crime Commissioners believe strongly in protecting the privacy of all website users (“you”, “yours”) and this notice sets out how we use your personal data. By registering on this site, you consent to the collection, use and transfer of your personal information under the terms of this privacy policy.

What data (“personal information”) do we gather from you?

We gather personal information such as first and last names, telephone number and email addresses that you provide voluntarily when you fill in appropriate sections of our website. For example when you complete our contact us section, you provide us with personal information which we hold and use for the purposes set out in the next section.

Use of your personal information

Our main aim in gathering your personal information is to provide you with a customised service. If you fill your details in our contact us section we use your personal information in order that we can contact you and respond to any questions and needs that you may have. We use your personal information so that we can carry out your requests. We may also use aggregate personal information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate personal information to third parties. These statistics will not include any data that can be used to identify any individual. If, at some time in the future, we wish to use your personal data in ways other than those set out in this privacy notice, then we will notify you about this and seek your permission to do so.

Sharing of personal information

We may share personal information within the The Association of Police and Crime Commissioners family (“The Association of Police and Crime Commissioners Family”); by this expression, we mean the The Association of Police and Crime Commissioners group and each and any of its associates. The The Association of Police and Crime Commissioners Family will process your personal information in accordance with this privacy policy and all privacy and communications legislation. Those selected companies are those that provide technical assistance and support and perform other functions to support our marketing activities. All selected companies may have access to personal information if needed to perform such functions, but will only be permitted by us to use such personal information for the purpose of performing that function (which may include one to which you have expressly given your consent) and not for any other purpose.

We do not currently envisage our wishing to transfer personal information about you outside of the European Economic Area, but in the unlikely event we should wish to do so in future, we will only do so to the extent that it is permitted under all privacy and communications legislation applicable within England and Ireland. Of course if we need your specific and express consent to do this, we will obtain it before transferring any personal information. In all cases, any use of your personal information by the The Association of Police and Crime Commissioners Family which has been instigated by us (as opposed, for example, to a promotional partner), will comply with this privacy policy.

Occasionally, with your permission and depending on the purpose for and context in which you gave that permission, we will send to you by e-mail or SMS text message marketing information and news. This may include our sending to you marketing information for the products or services of a promotional partner on that partner’s behalf. However, in every case, if you do not elect to receive such communications or if you elect to discontinue receiving them, then we will not send or will cease sending them to you. Also, we reserve the right to use or disclose any personal information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site, to fulfil your requests, or to cooperate in any law enforcement or regulatory investigation. Save for this, we do not sell, transfer or disclose personal information we have collected from you in connection with our web site activities, to third parties outside the The Association of Police and Crime Commissioners Family.

Please note that if we are, in turn, a promotional partner of an unrelated company (for example where we are not asking you to submit any personal information to us but are simply providing personal information on our site) and a link exists to that other company’s web site where one must visit to take part in that company’s promotion, offer or other activity, then the privacy policy of that other company will apply instead of ours.

Whilst we make every effort only to tie-in with reputable companies which have a similar high regard for your privacy, you should make sure you are aware of what their privacy policies say, as we are not responsible for the policies and practices of other companies, including those of other members of the The Association of Police and Crime Commissioners Family. If, in the future, a third party acquires The Association of Police and Crime Commissioners or substantially all of its assets (whether by merger, acquisition, reorganisation or otherwise) customer data, including personal information, may well be one of the transferred assets.

Protection of your personal information and retention

The internet is not a secure medium and The Association of Police and Crime Commissioners cannot absolutely guarantee the security of your personal information provided over the internet. However we have put in place various security measures as set out below. The The Association of Police and Crime Commissioners website and associated databases are protected by certified firewalls in order to protect your personal information from access by unauthorised persons and against unlawful processing. The website uses the latest technology with full backups. We also keep your personal information confidential. All outgoing and incoming email is scanned for viruses.

We also keep your personal information confidential. We will retain your personal information for a reasonable period or as long as the law requires.

Accessing and updating

You are entitled to see the personal information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us by using the methods listed below. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the personal information we hold about you.

If at any time, you would like to correct the personal information we have about you or if you would like to change your preferences for contacts from us or other members of the The Association of Police and Crime Commissioners Family, you can let us know by contacting us by using the methods listed below.

Changes to our privacy policy

From time to time, it may be necessary for us to change this privacy policy, so we suggest that you check here periodically.

Links

This website contains links to other websites. Please note that we are not responsible for the privacy policies of such other websites and we advise you to read the privacy policies of each website you visit which collects personal data.

 

Cookies

Cookies are small text files that are placed on your computer, smartphone, tablet or smart TV’s when you access a website. They are widely used in order to make websites work, or work more efficiently (i.e. for making improvements to the site, by allowing the website to recognise your device and store information about past actions or preferences).

We use the following cookies:

  • Strictly necessary cookies. These are cookies are essential and without them, parts of the site won’t work. As such, they can’t be switched off. They are the cookies that enable you to log in to secure areas of our site, set your privacy preferences or submit forms for example. These cookies do not store any personal information that can identify you.
  • Performance cookies. They allow us to recognise how visitors arrive at our site, count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily. All information collected by these cookies collect aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
  • Functional cookies. These cookies enable our website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages They are used to recognise you when you return to our site and can remember changes you have made to text size, fonts and other parts of web page which you can customise. If you do not allow these cookies then some or all of these services may not function properly.

You can use your web browser to delete or block cookies and clear all cookies when you close your browser. You can also chose to open a ‘private’ or ‘incognito’ browser session, which allows you to browse the internet without storing local data.

Blocking cookies will not stop you from using our website, but we will be unable to capture information about your experience online and make improvements.

Controlling cookies in your browser

Find out more about cookies

Google Analytics uses its own cookies. Although Google Analytics places a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google.

Google's ability to use and share information collected by Google Analytics about your visits to our site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can choose to opt out of being tracked by Google Analytics across all websites.

Additionally, third-party widgets such as YouTube, Twitter or Flickr may install cookies depending on their configuration. You are not required to accept any cookies to use this site and opting out of these services will not stop you using our website.

We also use Hotjar, to track site usage to help us identify ways of improving the site. These are first party cookies that can be identified by _hj, hj prefixes. Please refer to Hotjar (www.hotjar.com) for relevant cookie information.

 

Questions or complaints: contact us

We reiterate that by submitting your personal information to us you consent to the use of that personal information as set out in this privacy policy. If you have any questions, concerns, comments or complaints about this privacy policy and/or our collection or use of personal information, or if you wish us to stop processing your personal information for any particular purpose or purposes, then please contact us through the website.

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